We manage your computer technology while you work

Oriso offers customized network infrastructure management services that handle all essential support, 24/7 camera surveillance and maintenance activities. This ensures a very high availability of servers and network services, offers a productive and secure environment to meet your expectations, and ensures business continuity by minimizing the impact of damages for all network users.

The tools, methods and processes are put into place from the very beginning of the outsourcing project, so as to respond quickly and efficiently to requests and network problems. All information and requests are documented electronically, and can be consulted by authorized persons when required.

We manage your expectations

Oriso’s services are established under a sound service-level agreement (SLA). We document all activities executed under the outsourcing agreement to self-evaluate whether service objectives have been reached, and to fine-tune the services or parameters of the agreement. This permits continuous convergence toward a win-win balance between customer expectations and the level of service that Oriso provides.

You are our reason for being

The customer is our reason for being, and we’re very proud of it. Each time you contact Oriso, our customer approach allows us to resolve your technological problem, satisfy our customer and of course, to learn something more from the experience. Our priority is to minimize all unnecessary delays and to maximize the return on investment in terms of time and money for our customer.

We care about the efficiency of your users

Oriso is committed to optimizing the efficiency of network users’ work methods using the technological tools that are available to them, and reducing to a minimum the impact of any problem that could affect their ongoing productivity. Our user support centre is designed to rapidly analyze customer requests and find long-lasting and efficient solutions.

We document and you consult

Oriso is committed to documenting and updating all pertinent technical configurations of the network, all changes carried out from a remote site or onsite by our system administrators, support technicians and network integrators, as well as all the technological assets (software and hardware) of the customer.

We minimize computer risks

Security management involves managing technological risk. From the objectives, expectations and limits concerning security issues that have been defined, the Oriso team ensures the implementation of all measures, solutions and processes that the company requires. In the section ”Network Protection and Security” we clearly define the solutions that are aimed primarily at reducing this risk.

On January 1, 2007, Oriso officially launched its new outsourcing and hosting service, “iGOvirtual™”, on the www.igovirtual.com website.

Your virtual office awaits you…

Are you dynamic and love challenges? Go to our CAREERS section to see what kind of future is waiting for you at Oriso.

Oriso is proud to present Coginov, our business partner in technology. Coginov is a group of expert advisors who excel in the management of special projects.